Refund Policy

1. Physical Products (Store)

We want you to be satisfied with your ROCA products. Refunds and exchanges are handled as follows:

• Damaged or defective items: Contact us within 7 days of delivery with photos for a full refund or replacement.
• Unopened products: Return within 14 days of delivery in original condition for a refund of the product price (shipping is non-refundable).
• Opened supplements: Due to health and safety regulations, opened supplements cannot be returned unless defective.

Approved refunds are issued to the original payment method within 5–10 business days.

2. Coaching Sessions & Bookings

One-on-one coaching sessions are refundable if canceled at least 24 hours before the scheduled time. Cancellations within 24 hours of the session are non-refundable. Sessions can be rescheduled at no cost by contacting your coach.

3. Digital Subscriptions & Memberships

Monthly coaching subscriptions (Basic and Premium) billed via Stripe can be canceled at any time and remain active until the end of the current billing period. Subscription payments are non-refundable for the current period once charged. Subscriptions purchased through the Apple App Store or Google Play are governed by those stores' refund policies.

4. Custom Training Programs

Personalized training and nutrition programs are custom-built for you. Once delivered, they are non-refundable due to their bespoke nature. If a program has not yet been delivered and you request a refund, it will be reviewed on a case-by-case basis.

5. How to Request a Refund

To request a refund or exchange, contact us with your order number and reason for the request. Include photos for any damaged or defective items. Approved returns must be sent to our Atlanta address at the customer's expense unless the item was damaged or incorrect.

6. Contact Us